rainbow_waves wrote:

Hi! Can I do Standard Art and Standard Management?

You have to do one at a time.

Crimson19 wrote:

rainbow_waves wrote:

Hi! Can I do Standard Art and Standard Management?

You have to do one at a time.

Ok, can I do Art first then?

rainbow_waves wrote:

Crimson19 wrote:

rainbow_waves wrote:

Hi! Can I do Standard Art and Standard Management?

You have to do one at a time.

Ok, can I do Art first then?

Sure! Mewly will be your tutor.

CRIMSON?

Scratch_Hairstyles wrote:

Scratch_Hairstyles wrote:

Crimson19 wrote:

Scratch_Hairstyles wrote:

Scratch_Hairstyles wrote:

My first assignment is complete yay!:

I greatly apologise for the delay of your order completion. I guarantee the talented scratcher that is working on your order is putting every bit of effort into it's completion to ensure you are entirely satisfied and that it is perfect. Thank you for your kindness and patience.

Lesson 2 xD

This is declined, it is a rephrasing of the example.

.

It was the only way that I could put it……………………………………….. :,(

Scratch_Hairstyles wrote:

Scratch_Hairstyles wrote:

Crimson19 wrote:

Scratch_Hairstyles wrote:

Scratch_Hairstyles wrote:

My first assignment is complete yay!:

I greatly apologise for the delay of your order completion. I guarantee the talented scratcher that is working on your order is putting every bit of effort into it's completion to ensure you are entirely satisfied and that it is perfect. Thank you for your kindness and patience.

Lesson 2 xD

This is declined, it is a rephrasing of the example.

.

It was the only way that I could put it……………………………………….. :,(

I'll mark everyone together. Please be patient.

Crimson19 wrote:

Scratch_Hairstyles wrote:

Scratch_Hairstyles wrote:

Crimson19 wrote:

Scratch_Hairstyles wrote:

Scratch_Hairstyles wrote:

My first assignment is complete yay!:

I greatly apologise for the delay of your order completion. I guarantee the talented scratcher that is working on your order is putting every bit of effort into it's completion to ensure you are entirely satisfied and that it is perfect. Thank you for your kindness and patience.

Lesson 2 xD

This is declined, it is a rephrasing of the example.

.

It was the only way that I could put it……………………………………….. :,(

I'll mark everyone together. Please be patient.

Sorry! So do I have to do this againbecause…wel….

My homework for Customer Service:
A customer is having technical issues with a paid website.
Response:

I am very sorry that you are having issues with our website.
Rest assured that some of our top technicians are working to get your issue fixed.
If you have any questions send me an email and I will promptly answer your question.

@Management Course Students
Sorry for the delay in the lesson, it will be out shortly.

Standard Management - Lesson Five - Inactivity

This is the very last lesson of Standard Management. After this, there is only a few more assignments and then you can graduate. :-)

A Fair Way to Get Leave
Members need time off from their collaboration. Maybe there are going on holiday, have exams, busy with homework, another scratch project or just need a break. You need to make sure that you have some way for organising this ‘leave’ to ensure that you are not giving assignments to people on leave. You may decided to organise it informally so that members just say how long there will be away for. However, you may settle on a more informal way such as a leave form (see below) or maybe members can only be inactive for a certain amount of time a month. Either way, you should have somewhere that you make a note of everyone who is on leave to avoid confusion. Always be considerate to people when giving leave. When you take leave yourself, remember to delegate your role to another person. It may be obvious (there is already a deputy or your position) or you may have to appoint someone as temporarily to act on your behalf.

Leave Form
Username:
Start Date
End Date:
Type: Semi/Full
Semi - Can still post on forum but cannot complete assignments / Full - Cannot post or complete assignments

Taking Note of Inactivity
When taking note of who is inactive and who is not, remember that it is unfair to mark someone as inactive if they don't have an assignment to be getting on with. You should mark someone as inactive if they haven't responded to an all call or haven't completed an assignment by its deadline. If they have clearly been trying to work on the assignment then you should not mark them as inactive, maybe just ask them if they need more help. Always check to see if a potential inactive person is on leave.


Action
What you do really depends on what you can do. Maybe you have fully power to dismiss members from the collaboration, can only warn members about inactivity or can only inform the chief. Here are some steps below:

1. Politely remind them of their assignment.
2. Comment on their profile nicely.
3. Tell your chief
4. Make a official warning
5. Make a second official warning.
6. Dismiss

Example of Action

Step One
Hi bob123, how are you getting on with your assignment?

Step Two
You haven't post for a while, you still active? :-)

Step Three
Um Chief, bob123 hasn't posted for a while and has missed the deadline.

Step Four

Inactivity and Incomplete Assignments Notice
bob123
Stage: First Warning
Reason:
-Has not posted for 29 days
-Has not worked on game assignment
Please reply within 7

Step Five

Inactivity and Incomplete Assignments Notice
bob123
Stage: Final Warning
Reason:
-Has not posted for 36 days
-Has not worked on game assignment
Please reply within 5

Step Six

Inactivity and Incomplete Assignments Notice
bob123
Stage: Dismissal
Reason:
-Has not posted for 41 days
-Has not worked on game assignment

Following from here:
1. Appeal this decision within seven days
2. Rejoin the collaboration through the application process

Sources: Myself and this great post. I would suggest that you read it for more information.

Any questions? Just Ask

-Co49

Syllabus for Standard Management
Just for my students to see how far you are through:

Syllabus
-The best way of delegating assignments (based on who has too much work already, skills)
-How to hire. Check their profile, making sure they fill requirements and see their projects. Look for previous experience.
-General collaboration skills
-How to raise a collaborations's awareness (adverts in newspapers, telling friends, partnering collaborations).
-Inactivity

Criteria
-Successfully breaking a task into pieces and delegating them between fictitious workers.
-You have been put in charge of hiring temporarily while the leader is away. You are faced with five possible candidates for different jobs.
-Organise the first post as it has become outdated based on some instructions. It's chaos!
-Questionnaire
-One scenario of inactive members.

Have all the customer service students got both of their assignments done?

Crimson19 wrote:

Have all the customer service students got both of their assignments done?

I completed it a few posts back.
BTW. After this course, I am interested in joining the next level of Customer Service. (It's called Advanced, right?)

Tutors can do other tutor's courses, right?

I'd like to do Customer Service and Management (management first).

ZLGames wrote:

Tutors can do other tutor's courses, right?

I'd like to do Customer Service and Management (management first).

From what I have heard, I believe they can.

k9lego wrote:

ZLGames wrote:

Tutors can do other tutor's courses, right?

I'd like to do Customer Service and Management (management first).

From what I have heard, I believe they can.

Yeah, I'm pretty sure Mewly is taking my course.

k9lego wrote:

Crimson19 wrote:

Have all the customer service students got both of their assignments done?

I completed it a few posts back.
BTW. After this course, I am interested in joining the next level of Customer Service. (It's called Advanced, right?)

Yep, it is called advanced.

ZLGames wrote:

Tutors can do other tutor's courses, right?

I'd like to do Customer Service and Management (management first).

Yes, of course. My current class will be done in a week or two so you can start with the next class if you want.

Co49 wrote:

ZLGames wrote:

Tutors can do other tutor's courses, right?

I'd like to do Customer Service and Management (management first).

Yes, of course. My current class will be done in a week or two so you can start with the next class if you want.

When will the next Customer Service class start? I will do whatever one starts sooner.

ZLGames wrote:

Co49 wrote:

ZLGames wrote:

Tutors can do other tutor's courses, right?

I'd like to do Customer Service and Management (management first).

Yes, of course. My current class will be done in a week or two so you can start with the next class if you want.

When will the next Customer Service class start? I will do whatever one starts sooner.

I do my management courses in classes (because I find it easier to organise) but I think that Crimson does his continuously. Not sure though…

Co49 wrote:

ZLGames wrote:

Co49 wrote:

ZLGames wrote:

Tutors can do other tutor's courses, right?

I'd like to do Customer Service and Management (management first).

Yes, of course. My current class will be done in a week or two so you can start with the next class if you want.

When will the next Customer Service class start? I will do whatever one starts sooner.

I do my management courses in classes (because I find it easier to organise) but I think that Crimson does his continuously. Not sure though…

Ok, I'll just wait and see which ever class opens up first.

Tardis_Music wrote:

Co49 wrote:

Wow! This Is So Cool!!!

Omg you did it GREAT JOB! I CAN'T BELIVE IT!