Welcome to my Common Issues List. This contains the most often experienced issues in the Scratch website and software.

This topic lists some of the most common problems experienced by Scratchers.

You can search for bug reports by following the instructions on this topic from -InsanityGames-. My project linked below also contains descriptions of some specific bugs.

How to report an issue
Since this topic simply lists some of the most common issues, it's not meant as a place to file bug reports. If you have a bug to report, either look for a topic with your issue or go back to the topic list and create a new topic.

However, if you know of a commonly reported bug that affects a decent portion of the community, and you can provide enough details, you can reply to this topic, and I'll add the bug to the list of issues inside the project linked below and maybe this forum topic. Scroll to the bottom of the post for more information on that.

Thanks for reading through the above guide. Now you know how to get started!

Here are also some more lists that should get some credit for one or more reasons:
List of common bugs from current server work by GerekRulesGwof
From Major Glitches to Coding Errors by EatNYeet

If you didn't find your issue here, I have a project called Common Issues Answered with a lot more common issues I've collected and a studio containing solutions to common problems. Remember to check through it too.

But this topic should at least show the most relevant.


I can't find my project by searching or on the Explore page
There could be one of several reasons this is happening, but it is definitely amplified by the huge number of projects shared on Scratch. There seems to be a recurring issue causing the indexing system to not work as fast as we'd like, and it takes some time to index in general too, so don't expect your project to hop onto Search right away.

The Explore page is not top priority, the Scratch Team has limited resources, and upgrading servers can be expensive, so this issue might continue recurring for a few years.

If this issue is active right now, it might even take a couple of months for the Explore page to refresh again.

Also, there actually used to be a filter that removed results in other languages, but it was changed so that those projects always get the chance to show up, no matter what language you use.

Other than that, projects that the Scratch Team considers are not for everyone (NFE), which are projects that the Scratch Team aren't completely appropriate but don't break Scratch's rules, will not show up when searching.


Projects keep freezing up momentarily
There might be some programs checking the page to keep things safe, but the downside is it hits Scratch's performance a lot. Ask the people in charge of your work, school, or managed computer and they might be able to help. If your device is managed by you, try turning off programs that monitor things.


My project randomly got wiped or reverted when I reloaded/came back
This could be caused by another tab/device autosaving, a server issue, high traffic, or other issues that make the save fail in the background. That's why you always want to download your hard work with File › Save to your computer.

As to how to stop it happening, well… test on a brand new project and see if it still happens to know if you're good, try again later, close all tabs, or check parental controls or content filters.

I don't know that much about this issue, but I have had it happen a few times and probably for one reason or another, and for either a while or just once. Fortunately, I only lost minutes of work at a time.


Sometimes when I come back to a comment I posted, it's not there
That comment section may not have refreshed properly. Try posting another comment later.


Projects and/or blocks are very blurry
I can guess that there might have been some recent changes to how browsers render graphics. Use this topic by
-medians- for a discussion on block blurriness.


My project won't save
This issue has been seen many times across the community.

Right now, Scratch is having some issues saving projects reliably, resulting in many saves showing an error message. This also affects posting comments. If this is happening to you, you'll just have to keep trying again until it works.

Maybe one of your assets exceeded the 10 MB limit for individual files. First, check sounds you added before it stopped saving. Try re-importing them or converting them to a different format, or just straight up removing them and trying other sounds.

If that doesn't work, there are some other steps shown in my project.


I was muted for no reason
Technically, there is always a reason for setting off the filter, but you may not notice what's wrong with your comment or it may have thought that something looked potentially like a problem but was actually okay. No filter is 100% accurate, so if you've found an issue and want to report it, there's this topic.

Here are some common reasons you may get muted that
you might not know:
• Social media and communication apps - Many people try to share this info, and blocking social media names outright is a better solution to this.
• Browser extensions - This rule, announced in 2017, means that you cannot advertise these.
• More





If you want to help out and add an answer to a problem that I didn't cover, just reply. Here's what info you can include:

• A brief subject for the problem
  
• the answer (the what, why, and hows of the issue)
  
• a category for it (from my project)
  
• and a forum topic regarding the issue
  

Remember, this is if you're reminding me about a common issue I haven't talked about yet, not any bug. If you have a lesser-known bug to report, create a topic.

Nice guide! May I suggest for you to add “Why isn't my project saving?”.

Edit: Just came back to look at this topic again and realized that you have that in your project. You should probably add them into your forum guide.

rayli1123 wrote:

Nice guide! May I suggest for you to add “Why isn't my project saving?”.

Edit: Just came back to look at this topic again and realized that you have that in your project. You should probably add them into your forum guide.

Good idea. I'll include only part of it though because every step might get a little long, but I'll also mention that you can open the project for more info.

hello, i dont know why, i opened a project (the two level platformer) played for a bit and then came to my project, but it don´t works and doesn´t show anything, instead of the code it shows a black square. My operating system: Windows 7, and i´m using brave browser (works perfectly on the incognito mode and in google)

can someone help me?

proaso97yt wrote:

hello, i dont know why, i opened a project (the two level platformer) played for a bit and then came to my project, but it don´t works and doesn´t show anything, instead of the code it shows a black square. My operating system: Windows 7, and i´m using brave browser (works perfectly on the incognito mode and in google)

can someone help me?

please make a new topic for your issue/bug/a instead of posting in another topic.

(+-(▪_▪ :: looks)-+ :: sound)// this is kumquat eater. she eats kumquats.
[/scratchblocks]

proaso97yt wrote:

hello, i dont know why, i opened a project (the two level platformer) played for a bit and then came to my project, but it don´t works and doesn´t show anything, instead of the code it shows a black square. My operating system: Windows 7, and i´m using brave browser (works perfectly on the incognito mode and in google)

can someone help me?

Please post in Help with Scripts instead of here.

Congrats on the sticky

Great work!

Congrats on the sticky!

has MIT designed the other pages because some pages are 2.0 not 3.0

I am protected [Loading antivirus]
I am protected [done]

-Pickle_coder- wrote:

has MIT designed the other pages because some pages are 2.0 not 3.0

Not a bug.

-Pickle_coder- wrote:

has MIT designed the other pages because some pages are 2.0 not 3.0

The ST has not completed the 2.0 to 3.0 design process yet.

So there is no way to fix the icon problem?
will it ever go back to normal?

I'm muted for no reason

Yes. Everyone encounters this, including me. For some strange reason, it mutes me for no reason too .

Can we please address the fact that I made one of these way before this guide, and this one got stickied instead of mine?

(long unnecessary quote removed by moderator - please don't spam)

so, I saw an unanswered question: “the comments just stay unread” so I have no idea why it happens just refresh a lot

Yeah, I was confused when the scratch cat icon appeared on my top right.

is this common?
https://scratch.mit.edu/discuss/topic/546395/

selfexplanatory ::#000099 hat

selfexplanatory wrote:

is this common?
https://scratch.mit.edu/discuss/topic/546395/

Things being outdated doesn't just affect Scratch, so I don't know if it goes here.

D-ScratchNinja wrote:

selfexplanatory wrote:

is this common?
https://scratch.mit.edu/discuss/topic/546395/

Things being outdated doesn't just affect Scratch, so I don't know if it goes here.

i think it might be because of its ram usage. their model only comes with 512mb

selfexplanatory ::#000099 hat

thanks, this really helped!