Just something for the Scratch Team to keep in mind..

I actually like this idea. If in the last 30 days they made a payment and got banned permanently, refund and automatically cancellation of the subscription.

IndexErrorException wrote:

I actually like this idea. If in the last 30 days they made a payment and got banned permanently, refund and automatically cancellation of the subscription.

No. Not even in the last 30 days, just whenever.

Here are the conditions I think that it should work.

If a user is banned temporarily, any active membership will pause and only start ticking again once the ban is done. No refund is granted but no “down time” is given for the membership where you are paying but it isn't useful.

If a user is banned permanently, they are paid back for a time equal to (cost of membership/365)*(days left in current payment) through any connected payment method, and the subscription is canceled

If the user has a lifetime (150 dollars) membership, temporary bans don't need to be handled in a special way, but permanent bans do. Permanent bans should be handled on a case-by-case basis for what (if anything) should be refunded.

MagicCoder330 wrote:

Here are the conditions I think that it should work.

If a user is banned temporarily, any active membership will pause and only start ticking again once the ban is done. No refund is granted but no “down time” is given for the membership where you are paying but it isn't useful.

If a user is banned permanently, they are paid back for a time equal to (cost of membership/365)*(days left in current payment) through any connected payment method, and the subscription is canceled

If the user has a lifetime (150 dollars) membership, temporary bans don't need to be handled in a special way, but permanent bans do. Permanent bans should be handled on a case-by-case basis for what (if anything) should be refunded.

Support for both these conditions and the suggestion, as it wouldn't be.. fair to deduct payment from a user during their ban.

cambegonefr wrote:

IndexErrorException wrote:

I actually like this idea. If in the last 30 days they made a payment and got banned permanently, refund and automatically cancellation of the subscription.

No. Not even in the last 30 days, just whenever.

So if I buy a yearly membership and enjoy membership benefits for three years, all I have to do to get my money back is get permanently banned? Sounds like I was just a Scratch membership holder for three entire years, free of charge.

zispe wrote:

cambegonefr wrote:

IndexErrorException wrote:

I actually like this idea. If in the last 30 days they made a payment and got banned permanently, refund and automatically cancellation of the subscription.

No. Not even in the last 30 days, just whenever.

So if I buy a yearly membership and enjoy membership benefits for three years, all I have to do to get my money back is get permanently banned? Sounds like I was just a Scratch membership holder for three entire years, free of charge.

3 yearly memberships for 3 years, ain't it? you'll still pay for the whole entire 3, since a month is 30 days and a year is 12 months

IloveRoblox003 wrote:

zispe wrote:

So if I buy a yearly membership and enjoy membership benefits for three years, all I have to do to get my money back is get permanently banned? Sounds like I was just a Scratch membership holder for three entire years, free of charge.

3 yearly memberships for 3 years, ain't it? you'll still pay for the whole entire 3, since a month is 30 days and a year is 12 months

What does this even mean?

As the OP stated, very clearly I may add, their suggestion is that users be fully refunded for their membership when banned. They even cleared this up:

cambegonefr wrote:

IndexErrorException wrote:

I actually like this idea. If in the last 30 days they made a payment and got banned permanently, refund and automatically cancellation of the subscription.

No. Not even in the last 30 days, just whenever.

Also, keep in mind the months in a year don't really matter. Scratch membership is yearly, not monthly. That's why I used the “for three years” example, instead of say eight months.

zispe wrote:

snip :3

Oh dang it I mixed up the posts by cambe and Index sorry bro

does this apply to lifetime or just the annual membership?
or both?

This won't work out because 1: it doesn't say you must use scratch, 2: some perks don't apply to the main site, and 3: it's a donation, not a purchase, and if donation money is refunded, it would result in 4.0 and site improvements to be harder to pay for the scratch team.

WigglyJoey wrote:

This won't work out because 1: it doesn't say you must use scratch, 2: some perks don't apply to the main site, and 3: it's a donation, not a purchase, and if donation money is refunded, it would result in 4.0 and site improvements to be harder to pay for the scratch team.

1, 2, and half of 3: Hmm.. true. Maybe there would be an option to refund the purchase on a permban- and I repeat, permban notification.

the other half of 3: You mean 3.1? I don't think HTML5 is giving up support anytime soon.

WigglyJoey wrote:

3: it's a donation, not a purchase,

This is the key observation. I wouldn't expect anyone to get refunded after getting banned, because the Scratch Membership is primarily advertised as a donation with extra perks rather than something you buy. Typically, if someone donated normally to the Scratch Foundation (i.e. outside of the Membership), I would not expect them to get refunded if they get banned, and since the Membership is primarily advertised as a donation, then I'd think the same idea applies.

Another observation is that, in some sense, a user getting banned is the fault of the user, not the Scratch Team. So I don't think the Scratch Team is obligated to refund money because of this. (As an analogy: if you buy a hamburger at McDonald's and then start making so much of a mess that you get banned from McDonald's, then McDonald's is not obligated to refund you for the hamburger.)

I disagree. In the membership announcement, it states that the membership was a ‘donation with rewards’. Asking for your donation back isn't usually something people do.

Queen_Bee_12 wrote:

I disagree. In the membership announcement, it states that the membership was a ‘donation with rewards’. Asking for your donation back isn't usually something people do.

Oh luv, they're marketing it as a donation but really it's a subscription with all those perks that shouldn't be there.

The Dictionary wrote:

the action of making or agreeing to make an advance payment in order to receive or participate in something.

You should be able to be refunded for your subscription

Za-Chary wrote:

WigglyJoey wrote:

3: it's a donation, not a purchase,

This is the key observation. I wouldn't expect anyone to get refunded after getting banned, because the Scratch Membership is primarily advertised as a donation with extra perks rather than something you buy. Typically, if someone donated normally to the Scratch Foundation (i.e. outside of the Membership), I would not expect them to get refunded if they get banned, and since the Membership is primarily advertised as a donation, then I'd think the same idea applies.

Another observation is that, in some sense, a user getting banned is the fault of the user, not the Scratch Team. So I don't think the Scratch Team is obligated to refund money because of this. (As an analogy: if you buy a hamburger at McDonald's and then start making so much of a mess that you get banned from McDonald's, then McDonald's is not obligated to refund you for the hamburger.)

This might just be me but if I spent my hard earned money on a Scratch Subscription (calling it what it is) and they banned me, I want my money back.

cambegonefr wrote:

Za-Chary wrote:

[snip)

This might just be me but if I spent my hard earned money on a Scratch Subscription (calling it what it is) and they banned me, I want my money back.

Hm… maybe a 10% refund?

Za-Chary wrote:

As an analogy: if you buy a hamburger at McDonald's and then start making so much of a mess that you get banned from McDonald's, then McDonald's is not obligated to refund you for the hamburger.

Ok, this makes sense, but hamburgers dont cost 2 dollars per month.

BabyBellaBoor wrote:

Za-Chary wrote:

As an analogy: if you buy a hamburger at McDonald's and then start making so much of a mess that you get banned from McDonald's, then McDonald's is not obligated to refund you for the hamburger.

Ok, this makes sense, but hamburgers dont cost 2 dollars per month.

Frankly inexpensive compared to a recurring Scratch Subscription, but that really depends on how often you go to McDonald's.

IloveRoblox003 wrote:

cambegonefr wrote:

Za-Chary wrote:

[snip)

This might just be me but if I spent my hard earned money on a Scratch Subscription (calling it what it is) and they banned me, I want my money back.

Hm… maybe a 10% refund?

Absolutely not! The whole point of a refund is to get all of your money back.