Bump

I honestly don't see the point in this…

Contact-Us handlers aren't alot of people. Live chatting would basically make you unable to perform multiple at once if it isn't optional or leaves a mark of a ‘chatroom’ between your pending message and the handler (Which would probably show your request number or the title of the issue in question, could get hard to navigate unless your resolved requests can be wiped off after you've seen the message.), which would be absolute pain probably.

I mean, they take days and weeks because they're just limited in numbers.

Only solutions to this would be:

• Get more handlers (Would be harder to pay probably)
  

I honestly can't even think of more than just this…

Zydrolic wrote:

Only solutions to this would be:

• Get more handlers (Would be harder to pay probably)
  

An interesting note about this: If you've ever seen a live chat service on other websites, those aren't part of the website's staff - they're usually a third party group or AI designed to handle general questions. (In some cases, a human agent could be triggered, but not all of them are set to redirect to someone on the main staff; or in some cases, it would redirect to an e-mail page such as, you might have guess it, a “Contact Us”-like page).

Not saying that a live chat feature is bad (we're open to ideas on how Scratchers can have faster access to scripting resources and the like), but yeah, it a budget issue and even if we had the budget to add it, it just won't work in the way the OP has intended - i.e., it's not good for super-specific requests, and the live chat would end up redirecting to “Contact Us” anyway.