My friend is upset because Scratch won't let them access their account. We don't know what happened. They haven't done anything disrespectful or mean to anyone. They also haven't posted any projects that violate the Community Guidelines. We don't want to make a new account, that would put both of our accounts in danger. It had the warning that someone had done something wrong, and that creating a new account could get all of the accounts banned. Also, commenting on their profile is turned off, which they didn't do. Their email isn't up to date, and they can't access the old email account anymore. They were actually trying to log in to update it. So, what should we do?