Hello Scratch Team,

I can't log into my Scratch account because I've forgotten my password.

I've tried resetting it, but the reset email isn't arriving in my Outlook inbox or Junk folder.

My username is:ImJustANoob

Please can you help me get my account back?

Thank you!

Hey there! Just a heads-up that the Scratch Team cannot manually reset your password or change your email directly through the public forums for security reasons.
However, here is how you can fix the missing email issue and get your account back:
• Check Outlook's “Other” tab: Outlook often splits the inbox into “Focused” and “Other”. Make sure to check the Other tab, as automated system emails from Scratch usually end up there.
• Add Scratch to your Safe Senders list: In your Outlook settings, add no-reply@scratch.mit.edu to your safe senders list, then try requesting the password reset link one more time.
• Use the official “Contact Us” form: If the email still doesn't arrive, you need to contact the Scratch Team privately. Scroll down to the very bottom of the Scratch website, click Contact Us (or go to scratch.mit.edu/contact-us), and explain that you aren't receiving the reset email.
Note: Never post your email address or personal details here on the public forum to keep your account safe! Hope you get back into your account soon!