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nhatcyan2604
New Scratcher
6 posts

Something happened to my Scratch account!

My browser / operating system: Windows NT 10.0, Chrome 137.0.0.0, No Flash versions detected

For some reason, my scratch account password was changed without my knowledge, and it was disconnected from my Google account. Help!

Last edited by nhatcyan2604 (July 2, 2025 16:20:54)

medians
Scratcher
1000+ posts

Something happened to my Scratch account!

Do you have access to your email (they might have been able to get your email password if they were able to reset your Scratch account password)? Try resetting your email password if you can, check if you have malware on your computer, contact the Scratch team, and reset your Scratch password.
Edit: This might have been part of the hacking thing that happened a bit ago, so try using contact us, and use the email that you created your account with (make sure that they don't have access to the email)

Last edited by medians (July 2, 2025 17:00:59)

nhatcyan2604
New Scratcher
6 posts

Something happened to my Scratch account!

Idk, no one seems to login to my mail. I've just resetted my account password 5 days ago, now when I type in my email, there is only 1 account popping up, my old account from 2022. The reset just dont work. I've contacted the Scratch Team but they haven't responded. It's been 3 days.

Last edited by nhatcyan2604 (July 5, 2025 06:57:47)

EDawg2011
Scratcher
1000+ posts

Something happened to my Scratch account!

nhatcyan2604 wrote:

I've contacted the Scratch Team but they haven't responded. It's been 3 days.
Contact Us tends to be slow with all the emails sent.
nhatcyan2604
New Scratcher
6 posts

Something happened to my Scratch account!

Scratch Team hasn't responded in 9 days. I'm losing hope fr

Last edited by nhatcyan2604 (July 11, 2025 15:10:20)

medians
Scratcher
1000+ posts

Something happened to my Scratch account!

nhatcyan2604 wrote:

Idk, no one seems to login to my mail. I've just resetted my account password 5 days ago, now when I type in my email, there is only 1 account popping up, my old account from 2022. The reset just dont work. I've contacted the Scratch Team but they haven't responded. It's been 3 days.
I know, but what I mean is someone might have guessed your password and then changed the email on your account
minniesworld
Scratcher
500+ posts

Something happened to my Scratch account!

medians wrote:

nhatcyan2604 wrote:

Idk, no one seems to login to my mail. I've just resetted my account password 5 days ago, now when I type in my email, there is only 1 account popping up, my old account from 2022. The reset just dont work. I've contacted the Scratch Team but they haven't responded. It's been 3 days.
I know, but what I mean is someone might have guessed your password and then changed the email on your account
I'm pretty sure that to change the email they have to guess your birth year and month.
medians
Scratcher
1000+ posts

Something happened to my Scratch account!

minniesworld wrote:

medians wrote:

nhatcyan2604 wrote:

Idk, no one seems to login to my mail. I've just resetted my account password 5 days ago, now when I type in my email, there is only 1 account popping up, my old account from 2022. The reset just dont work. I've contacted the Scratch Team but they haven't responded. It's been 3 days.
I know, but what I mean is someone might have guessed your password and then changed the email on your account
I'm pretty sure that to change the email they have to guess your birth year and month.
Actually, you can change your email through account settings, and all you have to do is type a new email address, as well as the password associated with your account.

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