Discuss Scratch

D-ScratchNinja
Scratcher
1000+ posts

>>>>>>PFP/THUMBNAIL GLITCH INFO THREAD<<<<<

I've seen quite a lot of posts about the same recent and relevant issues with thumbnails. It looks like these issues have been widespread according to several forum threads about this very issue.

If you are noticing these issues too, it would be great to sort out the conversation in one place. It's hard to find another place to discuss these issues on, so feel free to talk about it on this thread.


According to @cheddargirl, the Scratch Team is working on some website updates (possibly maintenance, upgrades, and more). Combined with site activity, the thumbnails and PFPs might not work as expected. Plus, the ST, being not-for-profit, won't have as much resources as other sites to work on the less essential things, including double-checking thumbnails to try and fix those.

My current guess as to why this problem happens is that requests that handle thumbnail delivery are timing out. More traffic at certain times of the day obviously create more requests to load content for the servers, and when stuff is taking too long, the servers can't keep up and some requests are dropped. If they happen to stop a thumbnail from loading, then they are put in a state where they stay a placeholder, which you see as a default thumbnail. Also, if Scratch's servers are being updated, then some requests may have to be stopped, which might cause similar issues.

I'm not an expert on servers or content delivery, but based on how the thumbnails are behaving right now, this is what I'm thinking. But if these issues come up at high-traffic times only, then this could very well be what the problem is.


Don't worry about whether all of your thumbnails are saved, because they are somewhere on the server, just not being shown due to glitches. The thumbnails do eventually get restored.


Some of you may be asking to know, what can I do while there are problems with thumbnails? Well, the more traffic there is, the more time it will take the site to do stuff, so one of the things you could do is just take a break and make projects on the Scratch app. This means you don't have to think about thumbnails at all, as you're not on the Scratch website, and projects will save to your device. You can download projects you want to continue working on, or create new ones from the app.


If you want to see a working version of an affected thumbnail, you can adjust the “_number x number” part of the image URL, which you can get by right-clicking it, and selecting “copy image address” or “copy image link”. While this doesn't fix the thumbnail that is already affected, the resized version will have a chance to load properly, since how images work is they have to be reprocessed every time you resize them.


So hopefully this post will catch some people's attention, give them some helpful info, and continue sorting out the thumbnail/PFP conversations. This will likely continue being a problem for a while, but the ST has been upgrading servers recently, and certain site activity have hit an all-time high in the most recent years (see the Statistics page).

Other threads: GerekRulesGwof's list of server work effects / Chiroyce's thread for thumbnail issues

Last edited by D-ScratchNinja (Yesterday 19:30:03)


D-ScratchNinja
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Thumbnails glitching? Please give this sticky topic a read before discussing the issues.

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kat-coder
Scratcher
500+ posts

>>>>>>PFP/THUMBNAIL GLITCH INFO THREAD<<<<<

Finally, someone made a topic like that!

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White_Lord
Scratcher
1000+ posts

>>>>>>PFP/THUMBNAIL GLITCH INFO THREAD<<<<<

Congrats on being sticked!


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CoolGolub
Scratcher
1000+ posts

>>>>>>PFP/THUMBNAIL GLITCH INFO THREAD<<<<<

White_Lord wrote:

Congrats on being sticked!
Hooray!



TurtleLegos
Scratcher
1000+ posts

>>>>>>PFP/THUMBNAIL GLITCH INFO THREAD<<<<<

5th! Hopefully this will clear up some of the confusion!

stay negative :)
hiPeeps124816
Scratcher
500+ posts

>>>>>>PFP/THUMBNAIL GLITCH INFO THREAD<<<<<

there was also a wave of thumb and pfp problems in june

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-gr
Scratcher
100+ posts

>>>>>>PFP/THUMBNAIL GLITCH INFO THREAD<<<<<

7th. also, THANk you for making this.

TheSmartGuy1234
Scratcher
100+ posts

>>>>>>PFP/THUMBNAIL GLITCH INFO THREAD<<<<<

8th. This will hopefully help a lot.

Edit: YES! I think I found the reason the bug exists!

Last edited by TheSmartGuy1234 (Nov. 13, 2021 01:46:45)


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I AM THE PERSON WHO FIGURED OUT THE REASONS OF THE THUMBNAIL AND PFP BUG!
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(((((O_O::#07c)::#0c0)::#aa0)::#a80)::#a00) ((((('-'::events)::pen)::sound)::looks)::motion) (((((._.::#0af)::#0f0)::#ff0)::#fd0)::#f00) ((((('w'::#4ff)::#7ff)::#aff)::#dff)::#fff)::#394759 ring
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wangat
Scratcher
1000+ posts

>>>>>>PFP/THUMBNAIL GLITCH INFO THREAD<<<<<

Thanks for making this topic!

Hopefully, it'll clear up a lot of confusion.

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CoolGolub
Scratcher
1000+ posts

>>>>>>PFP/THUMBNAIL GLITCH INFO THREAD<<<<<

10th post. Nice.



-gr
Scratcher
100+ posts

>>>>>>PFP/THUMBNAIL GLITCH INFO THREAD<<<<<

People never pay attention to stickies
I've seen 5+ topics about this just today

sit_candy
Scratcher
13 posts

>>>>>>PFP/THUMBNAIL GLITCH INFO THREAD<<<<<

I agree. When I get a reply from someone in my mail box, the Profile picture is shown, but when I reply to that person, The PFP disappears


when I receive [Glitches with Profile pictures v]
say [Me: Pease fix this Glitch Scratch Team. Do not ignore this :(]
sit_candy
Scratcher
13 posts

>>>>>>PFP/THUMBNAIL GLITCH INFO THREAD<<<<<

sit_candy wrote:

I agree. When I get a reply from someone in my mail box, the Profile picture is shown, but when I reply to that person, The PFP disappears


when I receive [Glitches with Profile pictures v]
say [Me: Please fix this Glitch Scratch Team. Do not ignore this :(]



I hope they fix it
piercjac002
Scratcher
2 posts

>>>>>>PFP/THUMBNAIL GLITCH INFO THREAD<<<<<

sit_candy wrote:

I agree. When I get a reply from someone in my mail box, the Profile picture is shown, but when I reply to that person, The PFP disappears


when I receive [Glitches with Profile pictures v]
say [Me: Pease fix this Glitch Scratch Team. Do not ignore this :(]
Same
NMario84
Scratcher
100+ posts

>>>>>>PFP/THUMBNAIL GLITCH INFO THREAD<<<<<

I've been noticing the scratch cat thumbnails when it should NOT be. For example, mainly if you go to remixed projects, as well as other projects with a lower view count than what you see on the main page.

This has NOT been an issue until just recently (couple days?). So something MUST have happened!

Last edited by NMario84 (Sept. 23, 2021 18:17:57)

scratch098123098
Scratcher
8 posts

>>>>>>PFP/THUMBNAIL GLITCH INFO THREAD<<<<<

Yes its happening with thumbnails and pfp's trying to fix it not working somone help?

when I receive [Glitches with profile pics and thumbnails v]
say [Me: Please fix this glitch]
scratch098123098
Scratcher
8 posts

>>>>>>PFP/THUMBNAIL GLITCH INFO THREAD<<<<<

NMario84 wrote:

I've been noticing the scratch cat thumbnails when it should NOT be. For example, mainly if you go to remixed projects, as well as other projects with a lower view count than what you see on the main page.

This has NOT been an issue until just recently (couple days?). So something MUST have happened!


Yes i agree theres somthing going on
mrcreatorluigi
Scratcher
1000+ posts

>>>>>>PFP/THUMBNAIL GLITCH INFO THREAD<<<<<

Nice! Congrats on the sticky c:

i will predict king of 2nd page
edit: nvm no king for me

Last edited by mrcreatorluigi (Sept. 23, 2021 21:46:10)


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cheddargirl
Scratch Team
1000+ posts

>>>>>>PFP/THUMBNAIL GLITCH INFO THREAD<<<<<

FYI: We're doing some website updates right now. If you're trying to update a thumbnail or PFP right now, you might want to wait a few days and do a cache refresh.

Sadly, my forum signature was eaten by an evil kumquat.
han614698
Scratcher
1000+ posts

>>>>>>PFP/THUMBNAIL GLITCH INFO THREAD<<<<<

cheddargirl wrote:

FYI: We're doing some website updates right now. If you're trying to update a thumbnail or PFP right now, you might want to wait a few days and do a cache refresh.
Thank you - very helpful to quote.

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