There are only 4 options for reporting users and I'm tired of writing messages to the ST via Contact Us.

coder2045 wrote:

There are only 4 options for reporting users and I'm tired of writing messages to the ST via Contact Us.

Support. A project has more options for reporting than an account and the account reporting options are way too specific.

Do you have some specific options in mind?

-ShadowOfTheFuture- wrote:

Do you have some specific options in mind?

Perhaps these?

1. Impersonation
   
2. Actions
   
3. Other
   

Note that these would require an explanation much like reporting a project does.

--Explosion-- wrote:

-ShadowOfTheFuture- wrote:

Do you have some specific options in mind?

Perhaps these?

1. Impersonation
   
2. Actions
   
3. Other
   

Note that these would require an explanation much like reporting a project does.

Here's my mockup:
When you click it, a text box will pop up so you can clearly explain it.

pavcato wrote:

--Explosion-- wrote:

-ShadowOfTheFuture- wrote:

Do you have some specific options in mind?

Perhaps these?

1. Impersonation
   
2. Actions
   
3. Other
   

Note that these would require an explanation much like reporting a project does.

Here's my mockup:

Nice! I think that there should be a text box for an explanation though.

--Explosion-- wrote:

pavcato wrote:

--Explosion-- wrote:

-ShadowOfTheFuture- wrote:

Do you have some specific options in mind?

Perhaps these?

1. Impersonation
   
2. Actions
   
3. Other
   

Note that these would require an explanation much like reporting a project does.

Here's my mockup:

Nice! I think that there should be a text box for an explanation though.

Well when you click it, It'll pop up.

“Inappropriate Social Actions” shouldn't be on the list. There needs to be more evidence other than a generic report, in which the contact form usually suffices.
I think it would be more helpful to have a more specific options. That way it makes it easier for the Scratch Team to investigate the exact reason why you reported it. Additionally, there probably needs to be other options that can be used to let them know that those can't be used to report the user like how the project's report page has.

DownsGameClub wrote:

“Inappropriate Social Actions” shouldn't be on the list. There needs to be more evidence other than a generic report, in which the contact form usually suffices.
I think it would be more helpful to have a more specific options. That way it makes it easier for the Scratch Team to investigate the exact reason why you reported it. Additionally, there probably needs to be other options that can be used to let them know that those can't be used to report the user like how the project's report page has.

That's why when you click it, it'll bring up a text box.

DownsGameClub wrote:

“Inappropriate Social Actions” shouldn't be on the list. There needs to be more evidence other than a generic report, in which the contact form usually suffices.

I agree with this. I think “Impersonation” and “Studio sabotage” would be good options to include — but a general “Actions” option seems not very specific. Even if you could provide/describe evidence of some sort, it would be better (and when I say “better” I mean “more helpful for us”) if you just report the specific project or comment that is troubling you.

Za-Chary wrote:

DownsGameClub wrote:

“Inappropriate Social Actions” shouldn't be on the list. There needs to be more evidence other than a generic report, in which the contact form usually suffices.

I agree with this. I think “Impersonation” and “Studio sabotage” would be good options to include — but a general “Actions” option seems not very specific. Even if you could provide/describe evidence of some sort, it would be better (and when I say “better” I mean “more helpful for us”) if you just report the specific project or comment that is troubling you.

I'll remake it.

For your recent mockup, again, it would be better and easier to report specific comments rather than report the user for “Rude/Mean comments” or for “Constant spamming” or for “Invalid report threats.” If you just report the comments, we can locate the issue more quickly.

Support. I have recently seen (and reported) a lot of impersonations and I wasn't sure whether to report them for their username or icon.

Za-Chary wrote:

For your recent mockup, again, it would be better and easier to report specific comments rather than report the user for “Rude/Mean comments” or for “Constant spamming” or for “Invalid report threats.” If you just report the comments, we can locate the issue more quickly.

I'll make it again.

Za-Chary wrote:

For your recent mockup, again, it would be better and easier to report specific comments rather than report the user for “Rude/Mean comments” or for “Constant spamming” or for “Invalid report threats.” If you just report the comments, we can locate the issue more quickly.

Yeah, that's actually true. Maybe these could be added:

“Impersonation”
“Online Partnerships”
[insert very creative option here]

I know you forgot to add impersonation in mock-up, but putting it instead of the ones Za-Chary dismissed would be perfect.

Generally, I support this suggestion. Reporting is a massive part of the Scratch community and it requires more options.

pavcato wrote:

Newer Mockup

I agree with adding Impersonation and Studio Sabotage.

kitten769 wrote:

Support. I have recently seen (and reported) a lot of impersonations and I wasn't sure whether to report them for their username or icon.

I also agree because more detail would actually stop some mass reporting which is a big issue at the moment with some scratchers.

pavcato wrote:

Newer Mockup

Support, this would be very helpful when reporting Scratchers. Also, in the text box that would pop up after selecting an option, there should be a character limit of about 200 to make sure people are clear and concise when reporting.