Discuss Scratch

AlecCat78
New to Scratch
1 post

"Create" page not loading

The “Create” page is either not loading at all or improperly loading. We are trying to create a new project, but get a completely white/blank screen when in this page.

My browser / operating system: MacOS Macintosh X 10.11.1, Safari 9.0.1, Flash 19.0 (release 0)
Danny72345
Scratcher
22 posts

"Create" page not loading

Maybe its the flash player or its the browser.
If its not one of those you can contact scratch team.


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DrKat123
Scratcher
1000+ posts

"Create" page not loading

Safari Browser has some issues with Scratch. try chrome or Firefox.

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DrKat McKatFace
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RjLance
Scratch Team
1000+ posts

"Create" page not loading

Hi AlecCat78,

Are you still noticing this issue?


AlecCat78 wrote:

The “Create” page is either not loading at all or improperly loading. We are trying to create a new project, but get a completely white/blank screen when in this page.

My browser / operating system: MacOS Macintosh X 10.11.1, Safari 9.0.1, Flash 19.0 (release 0)


MAY THE CODE BE WITH YOU!

Click on the globe to tell us what OS and browser you are using


Here is how to clear the cache: https://kb.iu.edu/d/ahic
DatOneLefty
Scratcher
1000+ posts

"Create" page not loading

try rebooting your mac. macs take rebooting with issues, as also said: get chrome
Also, go to my stuff> new project and try that


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DrKat123
Scratcher
1000+ posts

"Create" page not loading

Just tested this using my friend's Mac (Mac OS X “El Capitan”) on safari, and I'm able to recreate the issue.
And I've just tested the same thing using Firefox on the Mac, and it works.

Moving from Scratch? Don't learn C or Java, try Snap!
it haz OOP
DrKat McKatFace
First of all I'm 100% human and humans does not have a cat face
and second, the Boaty McBoatFace/Parsey McParseFace madness has just begun

λ
Sharp, my new Scratch mod
Is my post/siggy worthy for an internet?
RjLance
Scratch Team
1000+ posts

"Create" page not loading

Thanks DrKat123,

I can't seem to recreate this issue on my VM. I am going to ask the other team members if they can see this issue.

DrKat123 wrote:

Just tested this using my friend's Mac (Mac OS X “El Capitan”) on safari, and I'm able to recreate the issue.
And I've just tested the same thing using Firefox on the Mac, and it works.


MAY THE CODE BE WITH YOU!

Click on the globe to tell us what OS and browser you are using


Here is how to clear the cache: https://kb.iu.edu/d/ahic
DrKat123
Scratcher
1000+ posts

"Create" page not loading

It turns out that Scratch has some problem with Safari Browser. So I'd recommend you change your browser to Chrome/Firefox.

Moving from Scratch? Don't learn C or Java, try Snap!
it haz OOP
DrKat McKatFace
First of all I'm 100% human and humans does not have a cat face
and second, the Boaty McBoatFace/Parsey McParseFace madness has just begun

λ
Sharp, my new Scratch mod
Is my post/siggy worthy for an internet?
RjLance
Scratch Team
1000+ posts

"Create" page not loading

Hi everyone,

When I click create from Safari 8 or Safari 9 , I see a white screen momentarily and then the editor shows. I am wondering if the editor is taking a longer time to load and why it is showing a white screen.

So here are some things to try

1. If you have any extensions, try disabling them. You can view the list by
  • Holding down the key and , at the same time (⌘,)
  • Clicking on the Extension tab. Each extension should have an option to disable.
  • If there are no items on the list then the extensions are not the cause for this issue

2. Try another browser and see if you notice this issue. If you don't, then we can isolate this issue to Safari.

3. You can also open up the Safari console before you click create and see if there are any errors generated when you see the white screen. If there are let us know. This will help us diagnose the issue. You can view the Safari console by
  • Holding down the key and alt and u at the same time (⌘⌥u)


MAY THE CODE BE WITH YOU!

Click on the globe to tell us what OS and browser you are using


Here is how to clear the cache: https://kb.iu.edu/d/ahic
DrKat123_test2
Scratcher
100+ posts

"Create" page not loading

Hmm, i'd have to borrow my cousin's MacBook again to test this…

DrKat123's bug testing account
Scratch status: Yellow {recently getting a lot of error 500, and some other bugs}
nyangirlLOL
Scratcher
1 post

"Create" page not loading

I am using Firefox and I'm trying to get into projects in Scratch, but all I have is a blank screen, even though I reload it. I am now trying to create a project and the same thing happens. I wonder why.

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