I repeatedly get signed out.* If anyone finds information about the bug, please send it here*

Milan092

ametrine_ wrote:
Milan092 wrote:
people(including me) are getting logged out for no reason and have to log in back (more later)
elaborate, do you get logged out when you do a specific thing? if so, what is that thing?

yes,if i go on someones profile,forum post,project,frontpage,studios and more,so basically everywhere

Last edited by Milan092 (Feb. 22, 2025 09:35:25)

CoderMCPro

oh my God bro not this issue again same for me here I keep getting logged out but not rn

scratchbeginner_alt

cheddargirl wrote:
Gonna rattle off a bunch of questions to see what's going on:

1) Is all occurring on the same device and/or same internet connection, or are you accessing the main account on a different device and/or internet connection?
2) Are you using a VPN or other means of disguising your internet connection?
3) Is the browser in incognito/private browsing mode?
4) Is it happening when visiting a specific page?

1: on my main account, from what i remember only on this ipad.
2: no
3: same as 2
4: mainly on my profile, but also gaehive (can’t get link atm without getting signed out). also on other studios and sometimes forums. it’s been happening ever since i changed my main account’s password so that may be the cause of it

CoderMCProX

8to16 wrote:
i believe this was fixed
try clearing your cache

i cant do that my computer doesnt have a refresh key

totallybigbrain

CoderMCProX wrote:
8to16 wrote:
i believe this was fixed
try clearing your cache
i cant do that my computer doesnt have a refresh key

Oof ;-;

RAMANRANJAN2282

Same I m getting signed out repeatedly

RAMANRANJAN2282

Is all occurring on the same device and/or same internet connection, or are you accessing the main account on a different device and/or internet connection?

I am accessing the main account on a different device but using the same internet connection.
Are you using a VPN or other means of disguising your internet connection?

No, I am not using a VPN or any means of disguising my internet connection.
Is the browser in incognito/private browsing mode?

No, the browser is not in incognito or private browsing mode.
Is it happening when visiting a specific page?

Yes, it happens when visiting someone's profile or homepage.

totallybigbrain

RAMANRANJAN2282 wrote:
Is it happening when visiting a specific page?

Yes, it happens when visiting someone's profile or homepage.

First time I’ve heard someone having it on a profile or homepage…interesting!

totallybigbrain

Oh my bad, never mind:

scratchbeginner_alt wrote:
4: mainly on my profile, but also gaehive (can’t get link atm without getting signed out). also on other studios and sometimes forums. it’s been happening ever since i changed my main account’s password so that may be the cause of it

Milan092

ST PLEASE FIX THIS IT KEEPS HAPPENING

cheddargirl

cheddargirl wrote:
I wonder if others could chime in: has anyone who has been experiencing login/out issues using more than one Scratch account?

Related questions:
- Is there anyone who has been experiencing login/out issues that only uses one Scratch account?
- If you use more than one account, did you acknowledge the privacy policy on both accounts or just one account?

Milan092

still not fixed

totallybigbrain

cheddargirl wrote:
cheddargirl wrote:
I wonder if others could chime in: has anyone who has been experiencing login/out issues using more than one Scratch account?

Related questions:
- Is there anyone who has been experiencing login/out issues that only uses one Scratch account?
- If you use more than one account, did you acknowledge the privacy policy on both accounts or just one account?

This happened before I made an alternative account.

scratchbeginner_alt

cheddargirl wrote:
cheddargirl wrote:
I wonder if others could chime in: has anyone who has been experiencing login/out issues using more than one Scratch account?

Related questions:
- Is there anyone who has been experiencing login/out issues that only uses one Scratch account?
- If you use more than one account, did you acknowledge the privacy policy on both accounts or just one account?

2: i think before the privacy policy update actually applied (before may 25th 2023) i did view it on my main (despite it still appearing when im about to get logged out anyways). my memory sucks sorry

Paddle2See

Have you tried clearing your browser cache? That forces your browser to reload the web pages that run our site making sure that you are using our latest versions. It sometimes fixes odd glitches like that. The procedure varies a bit depending on what browser you are using. I suggest you search it up on Google, if you aren't familiar with how it is done.

Paddle2See

Note that there is a slightly older related topic: this one over here that we may want to merge at some point.

Milan092

Paddle2See wrote:
Note that there is a slightly older related topic: this one over here that we may want to merge at some point.

ok!(finnally an ST Member comment Without A Topic Closed)

Milan092

Paddle2See wrote:
Have you tried clearing your browser cache? That forces your browser to reload the web pages that run our site making sure that you are using our latest versions. It sometimes fixes odd glitches like that. The procedure varies a bit depending on what browser you are using. I suggest you search it up on Google, if you aren't familiar with how it is done.

im on chrome

Milan092

happened to me

Milan092

seems like its fixed now

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