Discuss Scratch

wishful-thinkinq
Scratcher
1 post

How long does it take to get a response from the scratch team?

^^
SockAlternative
Scratcher
500+ posts

How long does it take to get a response from the scratch team?

it varies from 2 weeks to 2 months usually
help_the_animals
Scratcher
100+ posts

How long does it take to get a response from the scratch team?

It can take a few months

Last edited by help_the_animals (Dec. 2, 2024 00:16:04)

jvvg
Scratcher
1000+ posts

How long does it take to get a response from the scratch team?

In my experience usually 1-3 weeks, though one time I got a response the next day (that was due to an account security issue, so my message there may have gotten a higher priority as a result).
BigNate469
Scratcher
1000+ posts

How long does it take to get a response from the scratch team?

jvvg wrote:

In my experience usually 1-3 weeks, though one time I got a response the next day (that was due to an account security issue, so my message there may have gotten a higher priority as a result).
I think I recall @Za-Chary saying somewhere on a similar question that when he first became FPC, it wasn't working for some reason, he used Contact Us and got a response within a few hours.

So it's definitely based on priority- more important things tend to get answered first.
Za-Chary
Scratcher
1000+ posts

How long does it take to get a response from the scratch team?

BigNate469 wrote:

I think I recall @Za-Chary saying somewhere on a similar question that when he first became FPC, it wasn't working for some reason, he used Contact Us and got a response within a few hours.
Correct; I sent a message at like 4am or something, and got a response around 7am.

These days I receive responses through Contact Us in about 1-2 weeks.

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