Discuss Scratch

SomeoneOnThelnternet
Scratcher
1000+ posts

"This password is incorrect" when it's not incorrect

My browser / operating system: ChromeOS 14541.0.0, Chrome 125.0.0.0, No Flash version detected

I was trying to log into a few of my old accounts, but the passwords just won't work. I have them saved to my computer and I know they're correct because I've used them before. No matter how many times I try, it just says the password is incorrect.

I could just manually reset it on each account, but it would take a while and I'm not even sure if I still have access to the email address most of them use.

Is this a common bug? I'm not sure what to do.
foundyoufaker
Scratcher
100+ posts

"This password is incorrect" when it's not incorrect

This has happened to me before. I'm not sure how to fix this, but I did log into an alt of mine and then was able to get back into my main.
SomeoneOnThelnternet
Scratcher
1000+ posts

"This password is incorrect" when it's not incorrect

Bump
Jeffalo
Scratcher
1000+ posts

"This password is incorrect" when it's not incorrect

how old are the accounts? it’s possible their passwords were reset by the scratch team due to inactivity.

Last edited by Jeffalo (July 25, 2024 10:41:37)

mjk200
Scratcher
32 posts

"This password is incorrect" when it's not incorrect

May it could be a program update for inactive users, you can directly contact to support for answer, they will guide you batter about this issue.
SomeoneOnThelnternet
Scratcher
1000+ posts

"This password is incorrect" when it's not incorrect

Jeffalo wrote:

how old are the accounts? it’s possible their passwords were reset by the scratch team due to inactivity.
That's probably it. They're about 7 years old.

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