PaperMarioFan2022 wrote:

cheddargirl wrote:

PaperMarioFan2022 wrote:

Between via “Contact Us” vs direct e-mail, “Contact Us” is the better of the two because it has some form fields that also help to expedite the appeals process (though not as well as when appealing via logging into the account, especially when users fail to provide their exact username or email currently assigned to the blocked account from the start, then too much time is spent on trying to find the blocked account the user is appealing for). With the way the internal.appeal inbox is set up, the direct email -snip-

That would be via “Contact Us”, and direct e-mail "Contact Us, right?

cheddargirl wrote:

Not sure what you mean here, please clarify.

I mean that Contact Us and Appeals are two different things, and I meant to ask if they are related or are somewhat similar to each other.

PaperMarioFan2022 wrote:

(#1)

• They can contact ST by email via @appeals@scratch.mit.edu to appeal from their email and service provider website.
  

Zydrolic wrote:

(#24)

PaperMarioFan2022 wrote:

(#1)

• They can contact ST by email via @appeals@scratch.mit.edu to appeal from their email and service provider website.
  

the starting @ is not needed and isn't actually valid for an email, mind a correction?

PaperMarioFan2022 wrote:

(#25)
Yes, you're right. I should probably correct that. Thank you!

cheddargirl wrote:

Still getting kinda lost here. Maybe I might have worded things badly and made things confusing?

cheddargirl wrote:

Most preferred method - log into blocked account to submit appeal
Less preferred - submit appeal via Contact Us
Least preferred - submit via direct e-mail
-snip-

PaperMarioFan2022 wrote:

cheddargirl wrote:

Still getting kinda lost here. Maybe I might have worded things badly and made things confusing?

No, it's not your fault. I tend to word and format my styles wrong, so I apologize for any confusion that I might've caused.
In any case:

cheddargirl wrote:

Most preferred method - log into blocked account to submit appeal
Less preferred - submit appeal via Contact Us
Least preferred - submit via direct e-mail
-snip-

I understand now. I would also agree with the most preferred because I have done that to appeal for a block as well. Though, maybe the less preferred should be considered a little more?

cheddargirl wrote:

It's not a normal e-mail inbox; with its setup, appeals submitted through “Contact Us” will always be less preferred than submitting through logging in the blocked account because of the extra hassle of sorting them out.

cs3868895 wrote:

I-I think it depends really how serious the actual ban is, if they were ip banned, that would possibly be better. Contact us tho… defiantly should be considered for any perma bans and regular bans in general.
*breathes*

cheddargirl wrote:

Most preferred method - log into blocked account to submit appeal
Less preferred - submit appeal via Contact Us
Least preferred - submit via direct e-mail

cs3868895 wrote:

cs3868895 wrote:

I-I think it depends really how serious the actual ban is, if they were ip banned, that would possibly be better. Contact us tho… defiantly should be considered for any perma bans and regular bans in general.
*breathes*

bringing useful post up

cheddargirl wrote:

Most preferred method - log into blocked account to submit appeal
Less preferred - submit appeal via Contact Us
Least preferred - submit via direct e-mail

What if there account is deleted + IP banned ._. that's different…

PaperMarioFan2022 wrote:

(#35)
Bump