AfraidRacer wrote:

Could my shop Scratch Review Network join?
Shop Description: We do any and all Reviews!
How long can you finish shop orders? 1-16 Hours(School gets in the way)
Agree to the Ordercentral Shop Agreement? Yes

Yes, you can.
To be honest, that Nevermind message that I put is the Ordercentral form, but I decided it didn't qualify so I took it back. Now, finally, you noticed that one order that hasn't been completed and completed it and you now qualify.

You invited me, I would like to join
Shop Name: Scratch Computer Support Group 2.0
Shop Title: ✧GET COMPUTER HELP✧ // Scratch Computer Support Group 2.0!
Link: https://scratch.mit.edu/discuss/topic/293749/
Shop Banner Link: (quote this post for the link)
Time needed to answer a tech question (Please state a time): Sorry, I can't give an exact time. It depends on the time zone of the person ordering and if I have internet access or not, as well as other things. I try to complete them as fast as possible though!
Shop Description: Need help with your machine? Support people at ASDA or the store not cutting it? You came to the right place! Ask away!
Agree to the Ordercentral Shop Agreement? Yes
Other Info: Please set out the order form for my shop like this (as my shop does not have a standard order form):

Username:
How can we help?:

dude341 wrote:

You invited me, I would like to join
Shop Name: Scratch Computer Support Group 2.0
Shop Title: ✧GET COMPUTER HELP✧ // Scratch Computer Support Group 2.0!
Link: https://scratch.mit.edu/discuss/topic/293749/
Shop Banner Link: (quote this post for the link)
Time needed to answer a tech question (Please state a time): Sorry, I can't give an exact time. It depends on the time zone of the person ordering and if I have internet access or not, as well as other things. I try to complete them as fast as possible though!
Shop Description: Need help with your machine? Support people at ASDA or the store not cutting it? You came to the right place! Ask away!
Agree to the Ordercentral Shop Agreement? Yes
Other Info: Please set out the order form for my shop like this (as my shop does not have a standard order form):

Username:
How can we help?:

Alright. I'm gonna add your shop.

The time deadline, your first orders were completed within an hour, so I'll give you a 24 hour deadline. Tell me if you wanna change the deadline.

Also, I've created a Tech Help form. Different than what you proposed, but will still give you the information you need.

sti_scratch wrote:

dude341 wrote:

You invited me, I would like to join
Shop Name: Scratch Computer Support Group 2.0
Shop Title: ✧GET COMPUTER HELP✧ // Scratch Computer Support Group 2.0!
Link: https://scratch.mit.edu/discuss/topic/293749/
Shop Banner Link: (quote this post for the link)
Time needed to answer a tech question (Please state a time): Sorry, I can't give an exact time. It depends on the time zone of the person ordering and if I have internet access or not, as well as other things. I try to complete them as fast as possible though!
Shop Description: Need help with your machine? Support people at ASDA or the store not cutting it? You came to the right place! Ask away!
Agree to the Ordercentral Shop Agreement? Yes
Other Info: Please set out the order form for my shop like this (as my shop does not have a standard order form):

Username:
How can we help?:

Alright. I'm gonna add your shop.

The time deadline, your first orders were completed within an hour, so I'll give you a 24 hour deadline. Tell me if you wanna change the deadline.

Also, I've created a Tech Help form. Different than what you proposed, but will still give you the information you need.

Thank you!
Please get rid of the “operating system” part of the form though, it is possible that someone may have hardware issues instead and don't even have a OS installed yet. If they have software issues then they can say what operating system they use in “what you need help with”.

Also, keep in mind that we'll have to actually be able to talk to the person, we can't just give one answer, that's not how tech support works. Everyone has a different computer setup and we can't just have one universal answer which will solve the problem for everyone. Sometimes, we can give an answer that will just work and we'll not need to have a long conversation with them, or sometimes, it can be a very complicated problem and we and the person having the issue with their computer will have to talk so we can get more info, then we give some answers that might work, and they might not even work so we'll have to talk more until we finally find an answer that will work for them. I see the current way Ordercentral works may make this hard to do, perhaps change it a bit for my shop?

Finally, I think you should add the shop names next to the shop IDs so people know where the order is actually going to on the order forms.

Anyway, again, thank you for adding me!
EDIT:Also, please change the 24 hours to 48 hours or at least 32 or 35 hours, this will give me enough time for time zone differences.

dude341 wrote:

sti_scratch wrote:

dude341 wrote:

You invited me, I would like to join
Shop Name: Scratch Computer Support Group 2.0
Shop Title: ✧GET COMPUTER HELP✧ // Scratch Computer Support Group 2.0!
Link: https://scratch.mit.edu/discuss/topic/293749/
Shop Banner Link: (quote this post for the link)
Time needed to answer a tech question (Please state a time): Sorry, I can't give an exact time. It depends on the time zone of the person ordering and if I have internet access or not, as well as other things. I try to complete them as fast as possible though!
Shop Description: Need help with your machine? Support people at ASDA or the store not cutting it? You came to the right place! Ask away!
Agree to the Ordercentral Shop Agreement? Yes
Other Info: Please set out the order form for my shop like this (as my shop does not have a standard order form):

Username:
How can we help?:

Alright. I'm gonna add your shop.

The time deadline, your first orders were completed within an hour, so I'll give you a 24 hour deadline. Tell me if you wanna change the deadline.

Also, I've created a Tech Help form. Different than what you proposed, but will still give you the information you need.

Thank you!
Please get rid of the “operating system” part of the form though, it is possible that someone may have hardware issues instead and don't even have a OS installed yet. If they have software issues then they can say what operating system they use in “what you need help with”.

Also, keep in mind that we'll have to actually be able to talk to the person, we can't just give one answer, that's not how tech support works. Everyone has a different computer setup and we can't just have one universal answer which will solve the problem for everyone. Sometimes, we can give an answer that will just work and we'll not need to have a long conversation with them, or sometimes, it can be a very complicated problem and we and the person having the issue with their computer will have to talk so we can get more info, then we give some answers that might work, and they might not even work so we'll have to talk more until we finally find an answer that will work for them. I see the current way Ordercentral works may make this hard to do, perhaps change it a bit for my shop?

Finally, I think you should add the shop names next to the shop IDs so people know where the order is actually going to on the order forms.

Anyway, again, thank you for adding me!

I'll think about a way to fix the lack of a method of constant communication. And by the way, you can see in “shops” what shop has what shop ID.

sti_scratch wrote:

dude341 wrote:

sti_scratch wrote:

dude341 wrote:

You invited me, I would like to join
Shop Name: Scratch Computer Support Group 2.0
Shop Title: ✧GET COMPUTER HELP✧ // Scratch Computer Support Group 2.0!
Link: https://scratch.mit.edu/discuss/topic/293749/
Shop Banner Link: (quote this post for the link)
Time needed to answer a tech question (Please state a time): Sorry, I can't give an exact time. It depends on the time zone of the person ordering and if I have internet access or not, as well as other things. I try to complete them as fast as possible though!
Shop Description: Need help with your machine? Support people at ASDA or the store not cutting it? You came to the right place! Ask away!
Agree to the Ordercentral Shop Agreement? Yes
Other Info: Please set out the order form for my shop like this (as my shop does not have a standard order form):

Username:
How can we help?:

Alright. I'm gonna add your shop.

The time deadline, your first orders were completed within an hour, so I'll give you a 24 hour deadline. Tell me if you wanna change the deadline.

Also, I've created a Tech Help form. Different than what you proposed, but will still give you the information you need.

Thank you!
Please get rid of the “operating system” part of the form though, it is possible that someone may have hardware issues instead and don't even have a OS installed yet. If they have software issues then they can say what operating system they use in “what you need help with”.

Also, keep in mind that we'll have to actually be able to talk to the person, we can't just give one answer, that's not how tech support works. Everyone has a different computer setup and we can't just have one universal answer which will solve the problem for everyone. Sometimes, we can give an answer that will just work and we'll not need to have a long conversation with them, or sometimes, it can be a very complicated problem and we and the person having the issue with their computer will have to talk so we can get more info, then we give some answers that might work, and they might not even work so we'll have to talk more until we finally find an answer that will work for them. I see the current way Ordercentral works may make this hard to do, perhaps change it a bit for my shop?

Finally, I think you should add the shop names next to the shop IDs so people know where the order is actually going to on the order forms.

Anyway, again, thank you for adding me!

I'll think about a way to fix the lack of a method of constant communication. And by the way, you can see in “shops” what shop has what shop ID.

Okay, I see. Also, please change the 24 hours to 48 hours or at least 32 or 35 hours, this will give me enough time for time zone differences, thank you

dude341 wrote:

sti_scratch wrote:

dude341 wrote:

sti_scratch wrote:

dude341 wrote:

You invited me, I would like to join
Shop Name: Scratch Computer Support Group 2.0
Shop Title: ✧GET COMPUTER HELP✧ // Scratch Computer Support Group 2.0!
Link: https://scratch.mit.edu/discuss/topic/293749/
- cut -
Other Info: Please set out the order form for my shop like this (as my shop does not have a standard order form):

Username:
How can we help?:

Alright. I'm gonna add your shop.

The time deadline, your first orders were completed within an hour, so I'll give you a 24 hour deadline. Tell me if you wanna change the deadline.

Also, I've created a Tech Help form. Different than what you proposed, but will still give you the information you need.

Thank you!
Please get rid of the “operating system” part of the form though, it is possible that someone may have hardware issues instead and don't even have a OS installed yet. If they have software issues then they can say what operating system they use in “what you need help with”.

Also, keep in mind that we'll have to actually be able to talk to the person, we can't just give one answer, that's not how tech support works. Everyone has a different computer setup and we can't just have one universal answer which will solve the problem for everyone. Sometimes, we can give an answer that will just work and we'll not need to have a long conversation with them, or sometimes, it can be a very complicated problem and we and the person having the issue with their computer will have to talk so we can get more info, then we give some answers that might work, and they might not even work so we'll have to talk more until we finally find an answer that will work for them. I see the current way Ordercentral works may make this hard to do, perhaps change it a bit for my shop?

Finally, I think you should add the shop names next to the shop IDs so people know where the order is actually going to on the order forms.

Anyway, again, thank you for adding me!

I'll think about a way to fix the lack of a method of constant communication. And by the way, you can see in “shops” what shop has what shop ID.

Okay, I see. Also, please change the 24 hours to 48 hours or at least 32 or 35 hours, this will give me enough time for time zone differences, thank you

So, the idea I have is either a) You can answer them here on this topic right away and discuss the tech stuff in this topic or b) When the topic gets cluttered with the customers' orders, we can just redirect them to your shop. Which one would you choose?

,

-sti_scratch

sti_scratch wrote:

dude341 wrote:

sti_scratch wrote:

dude341 wrote:

sti_scratch wrote:

dude341 wrote:

You invited me, I would like to join
Shop Name: Scratch Computer Support Group 2.0
Shop Title: ✧GET COMPUTER HELP✧ // Scratch Computer Support Group 2.0!
Link: https://scratch.mit.edu/discuss/topic/293749/
- cut -
Other Info: Please set out the order form for my shop like this (as my shop does not have a standard order form):

Username:
How can we help?:

Alright. I'm gonna add your shop.

The time deadline, your first orders were completed within an hour, so I'll give you a 24 hour deadline. Tell me if you wanna change the deadline.

Also, I've created a Tech Help form. Different than what you proposed, but will still give you the information you need.

Thank you!
Please get rid of the “operating system” part of the form though, it is possible that someone may have hardware issues instead and don't even have a OS installed yet. If they have software issues then they can say what operating system they use in “what you need help with”.

Also, keep in mind that we'll have to actually be able to talk to the person, we can't just give one answer, that's not how tech support works. Everyone has a different computer setup and we can't just have one universal answer which will solve the problem for everyone. Sometimes, we can give an answer that will just work and we'll not need to have a long conversation with them, or sometimes, it can be a very complicated problem and we and the person having the issue with their computer will have to talk so we can get more info, then we give some answers that might work, and they might not even work so we'll have to talk more until we finally find an answer that will work for them. I see the current way Ordercentral works may make this hard to do, perhaps change it a bit for my shop?

Finally, I think you should add the shop names next to the shop IDs so people know where the order is actually going to on the order forms.

Anyway, again, thank you for adding me!

I'll think about a way to fix the lack of a method of constant communication. And by the way, you can see in “shops” what shop has what shop ID.

Okay, I see. Also, please change the 24 hours to 48 hours or at least 32 or 35 hours, this will give me enough time for time zone differences, thank you

So, the idea I have is either a) You can answer them here on this topic right away and discuss the tech stuff in this topic or b) When the topic gets cluttered with the customers' orders, we can just redirect them to your shop. Which one would you choose?

,

-sti_scratch

(Sorry I can't snip that post, I tried two times and both times I messed it up)

I have another (possibly) better solution.

Okay, so I'm gonna implement this right after I post this post. So, when somebody orders from the order form and posts it, I will take it. And when I take it, I put a message in your shop thread saying that we need a representative to leave a comment, saying:
“Hello, I am your Scratch Computer Support Group 2.0 representative, and based on the problem you are experiencing, <give an answer>. If this happens to not work, please reply to this comment.”
so they can have constant communication in the customer's profile comments. (I will tell the customer to have profile comments on in the order forms.)

And by the way, you can only respond to customers with their orders already taken by me and reposted on your shop topic for the purposes of data collection.

sti_scratch wrote:

Okay, so I'm gonna implement this right after I post this post. So, when somebody orders from the order form and posts it, I will take it. And when I take it, I put a message in your shop thread saying that we need a representative to leave a comment, saying:
“Hello, I am your Scratch Computer Support Group 2.0 representative, and based on the problem you are experiencing, <give an answer>. If this happens to not work, please reply to this comment.”
so they can have constant communication in the customer's profile comments. (I will tell the customer to have profile comments on in the order forms.)

And by the way, you can only respond to customers with their orders already taken by me and reposted on your shop topic for the purposes of data collection.

That sounds alright, but what do you mean by “data collection”? I don't understand.

dude341 wrote:

sti_scratch wrote:

Okay, so I'm gonna implement this right after I post this post. So, when somebody orders from the order form and posts it, I will take it. And when I take it, I put a message in your shop thread saying that we need a representative to leave a comment, saying:
“Hello, I am your Scratch Computer Support Group 2.0 representative, and based on the problem you are experiencing, <give an answer>. If this happens to not work, please reply to this comment.”
so they can have constant communication in the customer's profile comments. (I will tell the customer to have profile comments on in the order forms.)

And by the way, you can only respond to customers with their orders already taken by me and reposted on your shop topic for the purposes of data collection.

That sounds alright, but what do you mean by “data collection”? I don't understand.

I have to put the orders on a list and I keep track of it, seeing if it has been completed, etc. I do that for all orders from all shops.

The data collection will be used to appropriately customize things in the Ordercentral original posts to make them more suitable. And also to help decide next time which shop to transfer the orders to if the customer wants this, and which shop to transfer to if the customer wants that. That's how I choose the most suitable shops.

unrelated, but can I know the name of the font used in post#1's banner and header?

sti_scratch wrote:

I have to put the orders on a list and I keep track of it, seeing if it has been completed, etc. I do that for all orders from all shops.

The data collection will be used to appropriately customize things in the Ordercentral original posts to make them more suitable. And also to help decide next time which shop to transfer the orders to if the customer wants this, and which shop to transfer to if the customer wants that. That's how I choose the most suitable shops.

So you're just putting orders into a list? That sounds alright, but perhaps you should use a more positive name than “data collection”.

dude341 wrote:

sti_scratch wrote:

I have to put the orders on a list and I keep track of it, seeing if it has been completed, etc. I do that for all orders from all shops.

The data collection will be used to appropriately customize things in the Ordercentral original posts to make them more suitable. And also to help decide next time which shop to transfer the orders to if the customer wants this, and which shop to transfer to if the customer wants that. That's how I choose the most suitable shops.

So you're just putting orders into a list? That sounds alright, but perhaps you should use a more positive name than “data collection”.

Yeah. Good idea.

Hex4Nova wrote:

unrelated, but can I know the name of the font used in post#1's banner and header?

Banner: San Francisco and San Francisco Text (San Francisco is bolder than San Francisco Text)
Header: San Francisco Text

So am I actually gonna get any orders from here?

AfraidRacer wrote:

So am I actually gonna get any orders from here?

Ahh. Ordercentral is opening RIGHT NOW.

sti_scratch wrote:

AfraidRacer wrote:

So am I actually gonna get any orders from here?

Ahh. Ordercentral is opening RIGHT NOW.

ok

Blackout32 wrote:

sti_scratch wrote:

AfraidRacer wrote:

So am I actually gonna get any orders from here?

Ahh. Ordercentral is opening RIGHT NOW.

ok

Just go look how it works, click the link on the Original Post saying “How it works” or the one saying “Order.”

sti_scratch wrote:

Blackout32 wrote:

sti_scratch wrote:

AfraidRacer wrote:

So am I actually gonna get any orders from here?

Ahh. Ordercentral is opening RIGHT NOW.

ok

Just go look how it works, click the link on the Original Post saying “How it works” or the one saying “Order.”

Hope it helps

If anyone wants to order from Ordercentral, remember that it is now open.